Complaints

How to give feedback or make a complaint

Your feedback matters to us. If you have a concern about the information provided on this website, or if you believe any content is inaccurate or misleading, please let us know so we can put it right.

You can contact us through the contact page on this website.

Third-party services

If your complaint relates to a loan product or service you received after clicking through from our website, you will need to contact the lender or broker directly, as Homeowner Credit does not provide, arrange, or administer any financial products.

If you are unable to resolve a complaint with a lender or broker, you may be able to refer your complaint to the Financial Ombudsman Service.

Homeowner Credit is for information purposes only. We do not provide loans, credit broking or financial advice. Any loan products will be provided by the lender or broker on the website you are redirected to. Please review their terms and regulatory information before applying.